At Twig + Owl, we believe trust is the foundation of every relationship we build—with families, children, and our community. We treat the personal information you share with the same care and respect we bring to our early learning environments. This Privacy Policy explains how we collect, use, and protect information when you engage with our organization and visit our website.

1. Who We Are

Twig + Owl operates licensed childcare programs in North Vancouver, British Columbia. We are committed to maintaining high standards of privacy in accordance with the BC PersonalInformation Protection Act (PIPA) and other applicable laws.

2. Information We Collect

We collect personal information to support our programs and communication with families. This may include:

• Contact details such as your name, email address, and phone number when you reach out through our website or sign up for updates.

• Information you share with us during program inquiries or event participation.

• Aggregated, non-personal data (such as general website traffic patterns) to help us improve our website and services.

All family and child-specific information for enrollment and program participation is collected and stored outside this website through a secure, third-party childcare management system that complies with privacy and data protection standards.

3. How We Use Information

Twig + Owl uses personal information only for purposes that are reasonable and directly related to our operations, including:

• Communicating with families and community members

• Managing program inquiries and waitlist requests

• Providing updates about our childcare programs, community initiatives, and events

• Meeting our obligations under childcare licensing and provincial regulations.

We do not sell or share personal information with other organizations except when required by law or necessary to protect the rights and safety of children and families.

4. Cookies and Website Analytics

Like most websites, we use small data files called cookies to make your browsing experience smoother and to learn which parts of our site families find most helpful. Cookies help us keep the website functioning properly and understand how visitors use our site so we can continue improving it. You can adjust your browser settings to refuse cookies, but some parts of the website may not function as smoothly without them.

5. Anti-Spam Commitment

We comply fully with Canada’s Anti-Spam Legislation (CASL). We will only send electronic messages (such as newsletters or updates) to individuals who have provided their consent.You can unsubscribe from our mailing list at any time using the link provided in each message.

6. Protection of Personal Information

We take reasonable and appropriate measures to safeguard all personal information from unauthorized access, use, or disclosure. Access to sensitive information is limited to staff who need it to carry out their professional responsibilities.

7. Your Rights and Choices

You may request access to your personal information, ask for corrections, or withdraw your consent for its use at any time (subject to legal or contractual obligations). To make a privacy request or ask a question about this policy, please contact us at info@twigandowl.ca

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or to stay aligned with current regulations. When we do, the updated version will be posted on this page with the revision date.

Last updated: October 2025

Warmly,

The Twig + Owl Team
Nurturing community, connection, and care — together